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From Tables to Tech: How Venues Are Modernising the Customer Journey

From Tables to Tech: How Venues Are Modernising the Customer Journey


October 15, 2025
ADDED TO Blog

Walk into almost any bar or restaurant in London today from the neon-lit Ballie Ballerson in Shoreditch to the timeless Prospect of Whitby by the Thames, and you’ll notice something: the experience isn’t just about food or drinks anymore. It’s about flow. Seamless ordering, instant service, smooth payments, all powered by a quiet revolution behind the scenes.

That’s the new reality of the hospitality world, and it’s evolving faster than you might think. Platforms like Quikin.vip are leading this shift, helping venues simplify everything from ordering to payment, while giving customers what they really want: transparency and value. Unlike traditional hospitality apps, Quikin doesn’t charge customers additional fees, making every order fairer and every night out feel a little more effortless.


The Digital Shift: From Menus to Mobile Magic

Remember when a night out meant waiting ages for a server to take your order? Those days are fading fast. Now, digital menus, app-based payments, and loyalty programs are streamlining what used to be the most frustrating parts of dining or clubbing.

In bars across Soho and wine bars tucked around Covent Garden dining spots, QR code menus and digital tabs are becoming standard. Guests can browse, order, and pay without ever flagging someone down. It’s not about removing the human touch, it’s about removing the friction.

Even classic venues like Holly Bush Pub Hampstead or London Gymkhana are finding ways to blend tradition with tech, keeping the soul of their spaces intact while embracing systems that make service faster and more accurate.


Why Modernisation Matters More Than Ever

Let’s be honest: convenience has become the new currency. Whether it’s checking the McDonald’s menu before you leave the house or searching “Toby Carvery near me” after a long day, we’re all wired for instant answers.

But for venues, modernisation isn’t just about keeping up, it’s about standing out. The ones investing in smart ordering systems, cashless payments, and data-driven loyalty programs are building deeper connections with customers who value speed, fairness, and simplicity.

And customers can feel it. That smooth checkout at a steak house in Soho, that easy split bill after brunches in Notting Hill, it all adds up to a better memory of the place.


The Value Revolution: Fairness Over Fees

Here’s where technology meets trust. For years, delivery apps quietly tacked on fees that made your £12 takeaway balloon into £18 by checkout. It’s the hidden cost of convenience, and customers have noticed.

That’s why the next wave of hospitality tech is built around fair value. Transparent pricing. No inflated delivery charges. No last-minute “service surprises.”

When platforms empower venues to keep more of their revenue while customers pay what’s fair, everyone wins. This shift is creating a ripple effect across the industry, from fast food outlets to hotels in London, everyone’s rethinking what it means to deliver value without compromise.


Tech with Taste: Where Experience Still Reigns

Technology isn’t replacing great service; it’s amplifying it. The energy of a disco in London, the charm of an old pub, the comfort of your favourite breakfast places near me, these moments still matter. What’s changing is how we reach them.

Instead of long waits and confusing bills, people now expect experiences that just flow, from discovery to dining to delivery. The best venues are quietly upgrading every touchpoint, blending the warmth of hospitality with the power of tech.

And honestly, that’s the sweet spot. Because when everything works effortlessly, you don’t just enjoy your night, you remember it.


The Future Is Seamless

London’s hospitality scene has always been about reinvention. From dockside pubs to rooftop cocktail bars, it’s a city that knows how to mix old charm with new ideas. The digital evolution we’re seeing now isn’t a trend, it’s a transformation.

Venues that embrace it aren’t just staying relevant. They’re building loyalty, cutting waste, and giving customers what they’ve wanted all along: an experience that feels worth it.

Whether you’re ordering from your favourite take away, or scanning a QR code at Covent Garden, one thing’s clear, the customer journey has gone from table to tech, and it’s never looked better.

Ray

Ray (Author)

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